Products Purchased:

Eligibility for Refund: Customers are eligible for a full refund on products, provided that the items are returned unopened and in their original condition within 30 days of receipt.

Time Frame: The refund request must be made within 14 days of the purchase date.

Non-Refundable: Postage costs are non-refundable under any circumstances.

Health Courses:

Full Refund: A full refund is available for health courses if the cancellation is made within 7 days for Thyroid Essentials, 14 days for the 5-System Reset Upgrade and 14 days for Your Hashimoto's Solution, of the purchase date.

Beyond the respective 7 and 14  Days: No refunds will be available unless made at my discretion. 

Personalised Consultation:

Full Refund: A full refund is available for cancellations made with at least 48 hours notice prior to the scheduled consultation. However, usually, the date of the consultation is simply rescheduled.

Deposit Forfeiture: If the cancellation occurs with less than 24 hours notice, the deposit is non-refundable and will be forfeited.

Lab Tests:

Eligibility for Refund: Lab tests are eligible for a refund if they have been received but not completed by the customer.

Deduction: A handling fee of £25 will be deducted from the refund amount.

Additional Terms:

Processing Time: Refunds are processed within a standard timeframe of 7-10 business days upon receipt of the returned product or cancellation notice.

Method of Refund: Refunds will be processed using the original method of payment.

Proof of Purchase: Customers must provide a valid proof of purchase for all refund requests.

Contact Information: For any refund-related queries, please contact Sarah on  sarah@yourhashimotosolution.com or      +44 7778031899

This refund policy aims to ensure a fair and transparent process for our customers while maintaining the integrity of our services and products.